Return and refund policy
Return request
All return requests must be made within 30 days of receipt of the product. All return requests must be made in store Monday through Friday between 9 a.m. and 5:30 p.m. (ET) or by email to achatenligne@emardcp.com .
Non-refundable products
Some products are non-refundable, such as all final sale products where no returns will be allowed. All carpets or vinyl rolls are also non-refundable as they are special orders and custom cut products.
Policy specifications according to product types
For solid wood, engineered wood, floating wood and laminate: the return must be a minimum of 3 full boxes, unopened and in their original packaging. Freight charges may apply depending on the supplier.
For custom rugs: a return fee of 25% before taxes will apply.
For ceramics and heating wires: a return fee of 20% before taxes will be applicable. The return must be a minimum of 3 full boxes, unopened and in their original packaging.
For all types of carpet tiles and vinyl planks: a return fee of 20% before taxes will be applicable. The return must be a minimum of 3 full boxes, unopened and in their original packaging. Transport costs will also be applicable according to the suppliers' policies.
Other information
Before preparing any order shipment, Emard Couvre-Planchers Inc. will make sure to follow up by phone to validate the products ordered, the accuracy of the measurements and quantities, the delivery address as well as other important details for the smooth running of your customer experience.
Emard Couvre-Planchers Inc. declines all responsibility for damages or costs resulting from any delay in delivery, no guarantee is offered as to delivery times.
Emard Couvre-Planchers Inc. disclaims any liability for any measurement errors made by the customer. To ensure you have the correct quantities, we suggest using our in-store measurement service.
Unless otherwise stated, product prices shown do not include shipping and handling charges or applicable federal or provincial sales taxes. Shipping and handling charges and taxes will be shown separately in the order confirmation for each order, as applicable.
Orders and deliveries to isolated or remote areas may be subject to review by our customer service. Additional shipping charges may apply to deliveries to rural, isolated or remote areas, at the sole discretion of Emard Couvre-Planchers inc., which reserves the right to cancel or modify an order at any time. In this case, the customer will be notified by telephone or email as soon as possible.