Personal information privacy policy
This Privacy Policy describes how Emard Couvre-Planchers inc. collects, uses and protects the personal information you provide to us. We encourage you to read this policy carefully to understand our privacy practices.
1. Company name and contact details
Company name: Emard Couvre-Planchers inc.
Address: 195 rue de la Pointe-Langlois, Laval, Qc, Canada, H7L 3J4
Phone number: 450-622-9460
Email address: info@emardcp.com
Website: www.emardcp.com
2. Description of the company's activities
Emard Couvre-Planchers, formerly Tapis Emard, is a 4-generation family business from Quebec that has been operating in the floor covering industry for over 60 years. A leader in its field and in Quebec, the company offers decorating advice, project estimates/coordination and a wide range of flooring products.
3. Nature of personal information collected
We collect the following types of personal information:
- First and last name
- Mailing address
- Email address
- Phone number
- Online Identifiers
- Password
- IP address (series of numbers, unique and assigned to an internet network)
- Cookies and/or logs are always a risk when using the Internet to transmit personal information.
4. Purposes of information collection
Personal information is collected for the purpose of:
- Provide services
- Processing orders
- Communicate promotional offers
- Communicate information
- Contact
5. Technological means of collection
We collect personal information through:
The personal information we collect is collected through website registration forms, order forms and through the interactivity established between you and our website.
Your personal information is also collected through forms when requesting a quote or ordering in store.
Web analytics tools such as Google Analytics use cookies to analyze your use of our websites and apps, create reports on user and visitor activity, and provide other services related to the use of our websites and apps.
An analytics engine that pulls usage data from multiple sources and helps manage and collect that data for personalization, interest-based advertising, content customization, and other methods that help us better understand our customers' needs and preferences.
For our mobile applications, we use the iOS Advertising ID and the Android Advertising ID.
Tools that help prevent inappropriate use, such as Google Invisible reCAPTCHA, which collects hardware and software information, such as device and application data and the results of integrity checks, as well as unique online identifiers (such as IP addresses), and sends this data to Google Analytics.
6. Rights of access and rectification
In accordance with the law, you have the right to access your personal information and to rectify it if it is inaccurate.
We undertake to recognize a right of access and rectification to the persons concerned wishing to consult, modify or even delete information concerning them.
The exercise of this right will be done using the following means:
Postal code: 195 rue de la Pointe-Langlois, Laval H7L 3J4
Email: marketing@emardcp.com
Phone: 450-622-9460
Website section: https://emardcp.com/
7. Right to withdraw consent
You have the right to withdraw your consent at any time regarding the disclosure or use of your personal information.
We are committed to providing you with the right to object and withdraw your personal information.
The right to object is understood as the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned during collection.
The right of withdrawal is understood as the possibility offered to Internet users to request that their personal information no longer appears, for example, in a mailing list.
The exercise of this right will be done using the following means:
Postal code: 195 rue de la Pointe-Langlois, Laval H7L 3J4
Email: marketing@emardcp.com
Phone: 450-622-9460
Website section: https://emardcp.com/
8. Communication to third parties
The Data disclosed by the User via the Website may, for processing and backup purposes, be hosted by a service provider located outside Quebec or Canada (e.g.: United States).
9. Children's Privacy Policy
Children under the age of 13 are welcome on the EMARD COUVRE-PLANCHERS INC. website. However, we will seek approval from a parent or guardian before these individuals are fully authorized to register on our website.
10. Retention period
The information collected will be retained for as long as the law permits for the purposes described in section 4.
11. Security measures
We have implemented appropriate security measures to protect your personal information from unauthorized access or disclosure.
The personal information we collect is stored in a secure environment. People working for us are required to respect the confidentiality of your information.
To ensure the security of your personal information, we use the following measures:
- Secure Sockets Layer (SSL) protocol
- Firewalls
We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your transactions. However, since no mechanism offers maximum security, there is always a degree of risk when using the Internet to transmit personal information.
12. Responsible for the protection of personal information
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact our Privacy Officer at:
Postal code: 195 rue de la Pointe-Langlois, Laval H7L 3J4
Email: marketing@emardcp.com
Phone: 450-622-9460
Website section: https://emardcp.com/
13. Changes to our personal information privacy policy
This Privacy Policy may be revised at any time to reflect the addition of features to our website and the evolution of standards governing personal information on the Internet. To ensure that you are always informed of the use of your personal information, our Privacy Policy will always be accessible on our websites. If we make significant changes to the way we use your personal information, we will notify you by prominently posting an announcement on our pages.
14. Effective date and last update
This Privacy Policy is effective as of September 21, 2023 and was last updated on September 21, 2023.