Personal Information Confidentiality Policy

Updated September 21, 2023

This Privacy Policy describes how Emard Couvre-Planchers inc. collects, uses and protects the personal information you provide to us. We encourage you to read this policy carefully to understand our privacy practices.

1. Company Name and Contact Information

Company name: Emard Couvre-Planchers inc.

Address: 195 rue de la Pointe-Langlois, Laval, Qc, Canada, H7L 3J4

Telephone number: 450-622-9460

Email address:


2. Description of the Company’s Activities

Emard Couvre-Planchers, formerly Tapis Emard, is a 4-generation Quebec family business that has been working in the floor covering industry for over 60 years. A leader in its field and in Quebec, the company offers decoration advice, project estimation/coordination and a wide range of covering products.

3. Nature of Personal Information Collected

We collect the following types of personal information:

  • First and last name
  • Address
  • Email address
  • Phone number
  • Online identifiers
  • Password
  • IP address (sequence of numbers, unique and assigned to an internet network)
  • Cookies and/or log files There is always a risk when using the Internet to transmit personal information.

4. Purposes of Collection of Information

Personal information is collected for the purposes of:

  • Provide services
  • Process orders
  • Communicate promotional offers
  • Communicate information
  • Contact

5. Technological Means of Collection

We collect personal information through:

The personal information we collect is collected through the website registration form, order form and through the interactivity established between you and our website.

Your personal information is also collected through forms at the time of a quote request or in-store order.

Web analytics tools such as Google Analytics use cookies to analyze your use of our websites and applications, create reports on user and visitor activity and provide other services related to the use of our sites Web and apps.

An analytics engine that extracts usage data from multiple sources and helps manage and collect that data for personalization, interest-based advertising, content personalization, and other methods that allow us to better understand the needs and preferences of our customers.

For our mobile applications, we use the iOS advertising ID and the Android advertising ID.

Tools that help prevent inappropriate use, such as Google Invisible reCAPTCHA, which collects hardware and software information, such as device and application data and the results of integrity checks, as well as identifiers in unique lines (such as IP addresses), and sends this data. Google Analytics.

6. Rights of Access and Rectification

In accordance with the law, you have the right to access your personal information and to correct it if it is inaccurate.

We undertake to recognize a right of access and rectification to data subjects wishing to consult, modify or even delete information concerning them.

This right will be exercised by using the following means:

Postal code: 195 rue de la Pointe-Langlois, Laval H7L 3J4


Telephone: 450-622-9460

Website section:

7. Right to Withdraw Consent

You have the right to withdraw your consent at any time regarding the communication or use of your personal information.

We are committed to offering you the right to object and withdraw your personal information.

The right to object is understood as the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned during collection.

The right of withdrawal is understood as the possibility offered to Internet users to request that their personal information no longer appear, for example, in a mailing list.

This right will be exercised by using the following means:

Postal code: 195 rue de la Pointe-Langlois, Laval H7L 3J4


Telephone: 450-622-9460

Website section:

8. Communication to Third Parties

The Data disclosed by the User via the Website could, for processing and backup purposes, be hosted by a service provider located outside Quebec or Canada (e.g.: United States).

9. Children’s Privacy Policy

Children under 13 are welcome on the EMARD COUVRE-PLANCHERS INC website. However, we will require approval from a parent or guardian before such individuals are fully permitted to register on our website.

10. The duration of the conversation

The information collected will be kept for as long as the law allows for the purposes described in section 4.

11. Security measures

We have implemented appropriate security measures to protect your personal information from unauthorized access or disclosure.

The personal information we collect is stored in a secure environment. People working for us are required to respect the confidentiality of your information.

To ensure the security of your personal information, we use the following measures:

  • Secure Sockets Layer (SSL) protocol
  • Firewalls

We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your transactions. However, as no mechanism offers maximum security, some risk is always present when using the Internet to transmit personal information.

12. Responsible for the Protection of Personal Information

If you have any questions regarding this privacy policy or would like to exercise your privacy rights, please contact our Privacy Officer at:

Postal code: 195 rue de la Pointe-Langlois, Laval H7L 3J4


Telephone: 450-622-9460

Website section:

13. Changes to our Personal Information Privacy Policy

This privacy policy may be revised at any time to take into account the addition of features to our website and the evolution of standards governing personal information on the Internet. So that you are always informed of the use of your personal information, our privacy policy will always be accessible on our websites. If we make significant changes to the way we use your personal information, we will notify you by prominently posting an announcement on our pages.

14. Effective Date and Last Update

This Privacy Policy came into effect on September 21, 2023 and was last updated on September 21, 2023.