Return and Refund Policy – Online Purchases ** COVID-19 **
During the exceptional period of COVID-19 that we are currently experiencing, we regret that we cannot accept returns of goods. When public health restrictions are lifted, any return request must be made within 30 days of receipt of the product from Monday to Friday between 9 a.m. and 5:30 p.m. (ET) or by email at firstname.lastname@example.org.
Certain products are not refundable, such as all products for final sale where no returns will be authorized. All rugs or vinyl in rolls are also non-refundable, being special orders and custom cut products.
Specifications of the policy according to the types of products
During the exceptional period of COVID-19 that we are currently experiencing, we regret that we cannot accept returns of goods. When public health restrictions are lifted, for solid wood, engineered wood, driftwood, laminate, vinyl in boxes, carpet tiles and ceramics: the return must be a minimum of 3 boxes full, unopened and in their original packaging. Return costs of 20% will apply. Additional transportation costs may be applied depending on the supplier.
For decorative rugs: no returns are accepted at this time.
For sending samples
During the pandemic period, the sending of samples could be slower than normal due to the large number of packages and the constraints that our carriers are currently experiencing. However, we would like to assure you that maximum efforts are made to clean and disinfect the samples and packaging that will be sent to you. The costs of $ 5 per sample will be reimbursed on any purchase related to their shipment.
Before any order shipment preparation, Emard Couvre-Planchers inc. will make sure to follow up by phone or email to validate the products ordered, the accuracy of the measurements and quantities, the delivery address and other details important to the smooth running of your customer experience.
Emard Couvre-Planchers inc. accepts no responsibility for damage or costs arising from any delay in delivery, no guarantee is given as to delivery times.
Emard Couvre-Planchers inc. is released from any responsibility with regard to possible errors of measurement carried out by the customer. To ensure you have the right quantities, we suggest using our measurement service offered if it is available in your area.
Unless otherwise noted, product prices do not include shipping, handling, or applicable federal or provincial sales taxes. Shipping, handling and taxes will be shown separately in the order confirmation for each order, as applicable.
Orders and deliveries to isolated or remote regions may be subject to review by our customer service. Additional shipping charges may apply to deliveries to rural, isolated or remote areas, at the sole and sole discretion of Emard Couvre-Planchers inc. who reserves the right to cancel or modify an order at any time. If necessary, the customer will be notified by telephone or email as soon as possible.